At Chic Outfit Shop, we want you to love your wedding guest ensembles, honeymoon outfits, and everyday elegance pieces as much as we do. If your purchase doesn’t meet your expectations, our returns policy is designed with the same care we put into crafting our signature Gaia Dresses and delicate bodysuits.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging

Please Note: For hygiene reasons, we cannot accept returns on bodysuits and matching sets unless they arrive damaged or defective. All sales on these items are final.

How to Return an Item

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email our style advisors at [email protected] within 15 days of receiving your order. Use the template below for a seamless process.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your RMA number.
  3. Package Your Item: Carefully repackage your item with all original tags and packaging.
  4. Ship It Back: Send the package to our headquarters at:
    Chic Outfit Shop Returns
    2858 Maryland Avenue
    Feather Sound, US 34622
  5. Track Your Return: We recommend using a trackable shipping service.

Return Email Template

For your convenience, here’s a template to request your return:

Subject: Return Request for Order #[Your Order Number] Dear Chic Outfit Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] received on [Date Received]. Item(s) to return/exchange: – [Product Name] in [Size/Color] – Reason: [Fit/Quality/Other] For exchanges, I would like: – [New Product Name] in [Size/Color] Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Order Number] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange your item for a different size or color (subject to availability). Simply indicate your preference in your return request email. For exchanges:

  • We’ll cover standard shipping costs for your replacement item
  • Processing time is typically 1-2 business days after we receive your return

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.

International Returns

For our international customers (excluding some Asian and remote areas):

  • You are responsible for return shipping costs
  • We recommend using DHL or FedEx for traceability
  • Customs fees are non-refundable

For any questions about our returns policy, don’t hesitate to contact our style advisors at [email protected]. We’re here to ensure your Chic Outfit Shop experience is as flawless as our dresses.

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